Social media has changed the name of the game. It used to be that unsatisfied customers would complain to their mother or best friend, write a carefully worded letter or email and perhaps stop buying from the company. Today it's different. Their voice is magnified time and time again by the powerful network of social media. One angry customer can quickly become a whole lot of angry customers joining together on the biggest soap box imaginable. Check out today's infographic by Frugal Dad of real-world examples of big businesses brought to their knees by viral vengeance.
